01 – Travel contract and responsibility
The bookings are regulated by the present general conditions, by the law n° 111 of March 1995, by the ECC directive n° 90/314 and by the law n° 1084 of 27/12/1977. In any case the Tour Operator responsibility will not exceed the limits foreseen by the above mentioned laws. In case of “force majeure”, the Tour Operator reserves the right to change hotels and holiday destinations with others nearby. The Tour Operator is not responsible for any damages caused by the client.

02 – Bookings
Holiday bookings are subject to availability. Should the holiday you have chosen nolonger be available a similar holiday will be proposed where possible. Booking acceptance will be sent by fax or E-mail by the Tour Operator who will consider the booking confirmed only after having received a 30% deposit or the full cost (in case of “last minute” bookings) of the holiday. The Tour Operator is responsible for making sure that each part of the holiday booked is provided to a reasonable standard.

03 – Prices
Prices are quoted in EURO and include accommodation, taxes, service; they do not include any personal expenses or additional fees such as telephone calls, items from the mini-bar, services, cleaning, deposits for apartment accommodation, etc. The hotel/rifugi ratings given are established by qualified local authorities.

04 – Payments
Upon confirmation of a booking, a 30% deposit must be paid. Payment of the balance, according to the Tour Operator proforma holiday invoice, is due no later than 30 days before departure for Italy.

05 – Travel documents
Travel documents will be sent (to fax or address provided) by the Tour Operator only after having received the total amount on the holiday invoice. Please do not forget your travel documents, a voucher must be handed-in at the hotel, as proof of payment. Lost or stolen vouchers cannot be replaced.

06 – Cancellation of the holiday before departure
If you cancel your booking the Tour Operator will reimburse the total amount paid minus the following cancellation charges and minus any possible agency expenses. These charges are a percentage of the total cost of the booking. The days indicated are to be considered “working days” before departure.
a) Cancellation charges for trip bookings
- 10% from 59 to 30 days
- 20% from 29 to 15 days
- 30% from 14 to 09 days
- 50% from 08 to 03 days
- 75% after 03 days (60% in case of holidays longer than 13 days).

07 – Changes to your booking
For changes made to existing bookings, the Tour Operator will have to cover processing costs and sometimes have to pay penalties charged by suppliers. If the change concerns only the accommodation, with no change to the period of travel, the Tour Operator will charge Euro 30,00 per booking.

08 – Complaints regarding booked services
Claims can only be made by the client once the full cost of the holiday has been paid. However, any complaints should be reported immediately to the Tour Operator, in written form, during the holiday. If the complaint is not sorted out during the holiday period, a registered letter should be sent to the Tour Operator within 10 days of returning from your holiday. Guide Star Mountain by Dolma Tours SAS has taken all reasonable care to make sure that all the services are provided to a reasonable standard and are provided as described in the itinerary. Guide Star Mountain is not responsible for any changes made by the supplier of which they have not been informed. Any suggestions from the client will be gladly accepted in order to improve the level of services and accommodation provided.

09- Legal jurisdiction
For any dispute, the Civil Court of Savona is to be acknowledged as the sole competent authority.

10 - Warranty Fund
A warranty fund has been established by the ‘Presidenza del Consiglio dei Ministri’ (Italian Government Authorities) to safeguard the client in the case of Tour Operator insolvency or bankruptcy, safeguarding a holiday refund and repatriation of the clients if abroad.

11 – Technical Organization
Guide Alpine Star Mountain – Travel Agency of Dolma Tours SAS